Privacy Policy

Information We Collect

When you interact with firstsworddesktop, we collect various types of information to provide you with the best learning experience. This includes personal information you voluntarily provide during account registration, course enrollment, and platform usage.

How We Use Your Information

Your information helps us create personalized learning experiences and improve our educational services. We analyze learning patterns to enhance course content and provide targeted support where needed.

We use collected data to send important updates about your courses, notify you of new programming modules relevant to your interests, and provide technical support when you encounter difficulties. Your progress data helps our instructors understand which topics need additional explanation or alternative teaching approaches.

Additionally, we may use anonymized data for research purposes to better understand how students learn system programming concepts and improve our teaching methodologies accordingly.

Data Sharing and Third Parties

firstsworddesktop does not sell your personal information to third parties. However, we work with trusted service providers who help us deliver our educational services effectively.

Our partners include cloud hosting providers for secure data storage, email service providers for course communications, and analytics tools that help us understand platform usage patterns. All partner agreements include strict data protection clauses that align with Vietnamese privacy regulations.

Data Security Measures

We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction. Our technical safeguards include encrypted data transmission, secure server environments, and regular security audits.

All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols. Our servers are located in secure facilities with controlled physical access, and we maintain backup systems to prevent data loss.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our educational services and comply with legal requirements. Active student accounts and associated learning data are maintained throughout your enrollment period and for two years after course completion.

After this retention period, we systematically delete personal identifiers while preserving anonymized learning analytics that help improve our educational programs. You can request immediate deletion of your data at any time, subject to legal retention requirements.

International Data Transfers

As firstsworddesktop operates primarily within Vietnam, most of your data is processed and stored within Vietnamese borders. However, some of our trusted service providers may process data in other countries with adequate data protection laws.

When international transfers are necessary, we ensure appropriate safeguards are in place, including contractual data protection clauses and verification that receiving countries maintain adequate privacy protection standards.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in our data processing practices. When updates are made, we notify all active users via email and post the revised policy on our website with clear indication of changes.

Continued use of firstsworddesktop services after policy updates indicates your acceptance of the revised terms. However, for substantial changes affecting how we use your data, we may request explicit consent before implementing new practices.